Ed Boyle and Howard Smith of Interpath Ltd were appointed as joint administrators (“the Joint Administrators”) of Naylors Finance Limited (“NFL”, or the “Company”) on 18 September 2023 (the “Administration”). NFL previously provided short term high cost finance to consumers.
Shortly prior to the appointment of the Joint Administrators, all new lending ceased.
What has happened to NFL?
The Company entered into administration on 18 September 2023. NFL is no longer issuing new loans.
Please continue to make payments against your outstanding loans as usual. If regular payments are collected through a Continuous Payment Authority (“CPA”), or by direct debit or standing order, or by a debt management company, you do not need to take any specific action as a result of the administration, and your payments should continue as usual.
If you make payments directly to the Company by the way of debit card or otherwise, you should continue to make payments through your online account.
You will need to repay your loan as normal and should continue to make payments in the usual way, as not doing so is likely to impact your credit score. The Company will continue to update your credit file as usual.
If you are finding it difficult to meet your loan repayments please contact the customer service team on 01924 283939.
Further information about the Administration is available on the Joint Administrators’ portal page: Interpath Advisory - INTERPATH Public Case Information (ia-insolv.com). Future updates on the Administration will also be made available on this portal page.
What happens to my loan?
The administration does not impact any outstanding loan balances. Therefore any payments due in respect of your outstanding loan balances should continue to be paid as normal.
What happens if I have an IVA or a debt management company arrangement?
The administration does not impact any balances outstanding and therefore please continue to make payments to any IVA or debt management companies as usual.
What happens to my credit file?
Your credit file will be updated as usual depending on the repayment of your loan.
Will you start lending again?
NFL will not be lending again in the foreseeable future.
I am a creditor of NFL – what should I do?
NFL entering administration means that it is insolvent and does not have sufficient assets to pay its debts in full. In an insolvency, all unsecured creditors receive an equal share of those funds which are remaining after the costs have been settled and both the secured and preferential creditor claims are paid in full. The remaining funds are distributed equally to all unsecured creditors with a valid claim, based upon the value of their claim.
The level of the dividend to creditors is set by the funds which remain available after asset realisations are complete, and the costs have been paid, together with the level of creditor claims we receive. The Joint Administrators have a statutory duty to treat all unsecured creditors equally.
You can submit a proof of debt for your claim by filling out the creditor claim form found at Proof of debt form (ia-insolv.com) .
However at this stage it is uncertain whether there will be any return to unsecured creditors.
I have accepted an offer of redress but it has not been paid, will I receive a payment?
If you believe you have received an offer of redress but have not yet been paid the redress, unfortunately the company is unable to pay you as a result of it having entered administration. Your redress will be an unsecured claim against the company and you will be an unsecured creditor. The company will maintain a record of customers who have agreed redress claims but not yet been paid, and the Joint Administrators will contact these customers in due course with further information relevant to unsecured creditors of the company.
I’m owed a refund, when will I receive this?
Any refunds due prior to the administration will be treated as an unsecured claim against the company. Any overpayments made during the administration as part of the normal course of business will be refunded.
Being alert to scams
Customers and creditors will not be approached by FCA, Interpath Advisory or the Joint Administrators directly unless we are responding to your request. Customers will only be contacted by Company staff directly in relation to any outstanding loan account, or in response to your request.
Do not give details of any claim or any personal or bank account details to anyone who approaches you alleging that they work for the FCA, Interpath Advisory, the Joint Administrators or the Company, or otherwise. If you do require assistance or are unsure as to the validity of any correspondence you have received, please contact the customer service team on 01924 283939.
Where can I access further information?
Further information about the Administration is available on the Joint Administrators’ portal page: Interpath Advisory - INTERPATH Public Case Information (ia-insolv.com). Future updates on the Administration will also be made available on this portal page in due course.
How can I make a complaint?
If you are unhappy with any aspect of our service, we would like you to get in touch:
Via the website:
Customers can contact the Company via its website (https://www.naylorsfinance.com/lets-talk/) where a representative from the customer team will respond to any queries.
97 Bridge Road
By telephone: 01924 283939
Mon – Fri: 08:00 – 16.30
Sat – Sun: Closed
Please note that the customer services team will be available in a limited capacity during the Administration.