To protect your privacy when you visit our web site we abide by the requirements of the DATA PROTECTION ACT 1998.
The information supplied by you is kept in a secure file as required by the DATA PROTECTION ACT 1998.
We will not keep your data for longer than is necessary to provide our service to you, or as required by law.
Information requested from you is only used to help us provide a suitable product.
We will disclose your information only to our agent dealing with your account. No other parties, companies, research or marketing companies will have access to any of your details except where we are required to do so by lawful authority.
If you want to know what data we hold about you, or have access to that data, or amend it in accordance with the DATA PROTECTION ACT 1998, please contact our Data Protection Act officer at the address below. You must be over 18 Yrs to use the website.
As an overriding principle we believe in "Treating Customers Fairly". Naylors Finance Limited are committed to providing you with a high quality customer service.
If you are dissatisfied with the service you have received through Naylors Finance Limited, we want to know about it. Issues that arise are taken very seriously. Our aim is to ensure complaints are dealt with thoroughly in accordance with this procedure.
Upon receiving your complaint we will:
Acknowledge your complaint within two business days;
Inform you of the person dealing with your complaint;
Attempt to resolve the complaint as soon as possible;
Keep you informed of the investigation process at all times;
Send our final response within eight weeks following the receipt of the complaint.
If the matter has not been resolved by the fourth week after receiving the initial complaint, we will update you on progress.
We will provide you with our final response and include details of how you may complain to the Financial Ombudsman Service if you remain dissatisfied, or if we have been unable to resolve your complaint within 8 weeks. The details will also include how to, if you remain dissatisfied with our response, refer your complaint to our Trade Association. Generally, your complaint must reach the FOS within six months after receipt of our final response. You may complain to the FOS at an earlier point but please note, we are allowed eight weeks after your initial complaint to resolve any issues you may raise.
Please note your right to complain to the FOS is entirely separate to and not affected by your right to complain to us or the Trade Association (of which we are a member). You can complain to all three bodies at the same time if you so choose, or in any order you wish. Generally, however, you should complain to the FOS within six months of the matter which is the subject of your complaint being brought to your attention.
Consumer Credit Trade Association, Airedale House, Aire Valley Business Park, Dowley Gap Lane, Bingley, West Yorkshire, BD16 1WA
The Financial Ombudsman Service, Exchange Tower, London E14 9SR
0800 023 4567 (Calls to this number are normally free from a "fixed line" phone but charges may apply if you call from a mobile)
0300 123 9123 (Calls to this number are charged at the same rate as 01 or 02 numbers on mobile telephone tariffs.)